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prime
Function venue in central Queenstown specialising in weddings and conferences
and breakfast, lunch, dinner and cocktail functions

Booking and Cancellation Policy

Please familiarise yourself with our policy

 

Cancellation Policy

Function bookings require us to turn away other reservations and to provide special food, beverage and staff so we need to recover our costs in the event of a cancellation.

If your event requires attendees to travel from out of town, we strongly recommend you arrange travel insurance to cover you against cancellation fees.

  • A deposit will only be refundable if more than 14 days notice of cancellation is given; a $50 transaction fee will be retained.
  • Cancellations within seven days of the event will not be eligible for a refund of the deposit.
  • Cancellations within three days of the event will require payment for the entire meal, together with other costs we may have incurred in preparation for your event.

The continuation of your booking with us implies your acceptance of our cancellation policy.

Deposit

We undertake to provide the requested menu and beverage list for the specified number of guests, preceded by a detailed estimate of the likely cost for the event.

On acceptance of this estimate, a deposit of 20% of this amount may be charged against the credit card you have provided. If you would prefer not to provide a credit card we require a 100% pre-payment. If you are going to be booking a series of events, you may wish to become an account holder; a credit application will be forwarded to you on request.

Booking Requirements

Our team will do all we can to ensure the success of your event. Our booking policy follows. Your acceptance of these conditions is confirmed by the continuation of your reservation.

At the time of reservation, please advise our Functions Manager:

  • Event date, time, size of group and name of event
  • Organiser’s name, position, email address, telephone and cellphone numbers
  • Time we can expect guests to arrive
  • Details of any entertainment you have planned, along with a running order so our chefs can plan food service schedule
  • Any set up, layout, decor or  A/V facilities you need us to arrange at the venue
  • A credit card to guarantee the event.

The following information is required 7 days in advance of the event:

  • Final numbers attending (this is the minimum for which you will be charged; if numbers increase we’ll do our best to accommodate extra guests subject to available space and ingredients)
  • Menu selection
  • Beverage selection
  • Details of any special dietary requirements or special menus, eg children, vegetarian, gluten-free.
  • Cellphone number or local contact details of organiser
  • Whether there will be any guests aged under 18 years
  • Your policy on what beverages may go on the function tab, aside from the wines/beers you have ordered.
Time

A finish time in accordance with QLDC licencing regulations may be imposed. A late licence can be applied for with a minimum of 45 days notice and at a cost of $200.

Security

Certain types of functions held at Tatler or Prime will require security. These include events that involve a band or DJ. Birthday parties, particularly 21st parties, require security. Security costs will be passed on to the organiser and a quote will be provided at time of booking.

Exclusive Use

Bookings of more than 50 guests at Prime or 40 guests at Tatler require you to take exclusive use of the venue. This means  you must meet a minimum food and beverage spend, the amount of which will depends on the time of year and day of week. This  amount will be advised to you at time of booking.

View pricing and venue capacities.

If a reduction in numbers means that this minimum cannot be reached, then we may:
a) Cancel the exclusive-use option, allowing other patrons to be present during the event or;
b)  Impose a surcharge to make up the difference between actual and required minimum spend.

Public holidays

A surcharge of 15% may apply when functions are held on statutory holidays.

Deposit

We undertake to provide the requested menu and beverage list for the specified number of guests, preceded by a detailed estimate of the likely cost for the event. On acceptance of this estimate, a deposit of 20% of this amount may be charged against the credit card you have provided. If you would prefer not to provide a credit card we require a 100% pre-payment. If you are going to be booking a series of events, you may wish to become an account holder; a credit application will be forwarded to you on request.

Method of Payment

Our preference is for pre-payment of function meals by bank transfer. However, if you prefer to split payment between 20% deposit and 80% final payment, a credit card guarantee will be required.

Should your account not be settled on the night, a 7 day invoice may be issued by prior arrangement. We prefer settlement by direct credit but if you choose to pay by credit card a 1.75 % surcharge applies for Visa and Mastercard and a 3.0 % surcharge applies to Diners and American Express payments.

Note that post-payment by international wire transfer will incur a transaction fee of $NZ25.

Damage

If any guests present at your event cause damage to our furnishings, equipment or venues, you accept that your credit card will be debited for repair/replacement. If you have elected to pre-pay the meal and not provide a credit card guarantee, you accept that you will pay these costs as invoiced. If your event causes activation of our fire alarm, causing a fire department call-out, the cost of this will be passed on to you.

Cancellation

Because we make a special effort to provide the required food, beverage and staff for functions, we need to recover our costs in the event of a cancellation.

If your event requires attendees to travel from out of town, we strongly recommend you arrange travel insurance to cover you against cancellation fees.

  • A deposit will only be refundable if more than 14 days notice of cancellation is given; a $50 transaction fee will be retained.
  • Cancellations within seven days of the event will not be eligible for a refund of the deposit.
  • Cancellations within three days of the event will require payment for the entire meal, together with other costs we may have incurred in preparation for your event.

Additional costs

We are able to cater for a certain number of patrons at any one time; for large events we may need to hire additional equipment and employ additional staff, the cost of which may be passed on to event organisers.

 

Pricing

Please view the minimum spend requirements for exclusivity of our venues and visit here for menu pricing.

Confirmation Form

We have a secure form for you to transmit your credit card details safely. Please complete the form here.

 

 

 

 

 

 

 


To discuss your event, please contact owner Mark Jessop or Andrew Hudson, Prime's manager:
dine@primerestaurant.co.nz or phone +64 3 442 5288.

Menu prices listed on this site include Goods and Services Tax and are current at time of upload. Food cost rises will be applied where necessary with as much notice given as possible. A 15% surcharge may apply on public holidays.

 

tatler tatler 12bar